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Thank you for purchasing our premium edible bird’s nest. We hope you are happy with your purchase. We sincerely apologize if you are unhappy with your purchase.

Preamble: We subscribe to a “HONEST POLICY” and will honor all claim to be refunded or replaced. However, we seek your understanding and acceptance as our “freshly cooked” edible bird’s nest (with no added preservative chemicals) are perishable items, we require claims to be made within 24 hours of receiving the good.

If our vacuum-sealed freshly cooked edible bird’s nest arrived damaged, rotten or contaminated in any way due to the broken and or loosen airtight bottle cap, please contact us right away and we will make a replacement. Alternatively, at your request, we then process your request accordingly within 5-7 working days:

  • replace it with your next order
  • give you a credit against your next purchase
  • refund to the original banking account of the debit card and online transfer account used to make payment or refund to the original credit card used to make payment

Please submit your request with the details listed (below) via email at c.service@sabuwa.com.my

  • Subject Line: Replace or Refund (select 1 option)
  • Your Request: Replace in next order / Credit for next purchase / Refund (select 1 option)
  • Invoice Number (attach original copy):
  • Payment Receipt Number (attach original copy):
  • Product Name:
  • Quantity:
  • Reason: Wrong product or product damaged upon delivery (specify which)
  • Photo of Product (attach photos):
  • Comment (optional)

We may or may not require you to set the damaged product aside for our delivery person to pick up at the earliest convenience.

Disclaimer: We are not liable for any damage or product deterioration due to any of your poor self-handling or poor self-storage after 24 hours of goods received or once the sealed bottle cap is opened, product partly consumed, and bottle re-capped and re-stored.

If anything is unclear or you have more questions, fell free to contact our customer support team at c.service@sabuwa.com.my or +60126912121


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